WHAT TIME CAN I CHECK IN/CHECK OUT?
Our Check In time is 14:00 and Check Out time is 10:00 the following day. Our operating hours are from 08:00 - 20:00
HOW DO I ACCESS YOUR APARTMENTS?
All of our properties are self check in. After you pay your tourist taxes and upload your documents, you will receive all of the access codes and information via email/whatsapp as soon as your apartment is ready. We must remind you that by law, we have to receive your data and documents before check in, otherwise you will not be possible to access our properties.
IS THERE A PLACE TO STORE MY LUGGAGE?
Unfortunately, we DO NOT have a dedicated luggage storage area within our properties. You can ask our staff where the closest ones are.
CAN I GIVE MY DOCUMENTS UPON ARRIVAL?
Our property is managed remotely and therefore WE DO NOT have an on-site reception. After you make your reservation, you will receive a link to upload your documents, personal info and billing address. It is necessary to upload your documents via the link provided. We do no store or keep copies of any sensitive data you upload. All of our links are 100% safe, secure, and your data goes directly to the local police and municipality. We must remind you that by law, we have to receive your data and documents before check in, otherwise you will not be possible to access our properties.
Every guest, including infants, must present identification documents with photo. Valid documents are Passports, ID Card, and Driver License. Social Security or Codice Fiscale are NOT Valid IDs.
HOW DO I PAY THE TOURIST TAX?
In the same link that you’ll receive to upload your documents, you’ll also be able to pay for the tourist tax and any extras you might want. The tourist tax MUST be paid before checking in, otherwise you will not be able to access our properties. Children under 14 are exempt.
DO YOU HAVE WIFI?
All of our properties are equipped with High Speed dedicated WIFI 6 networks, completely free for our clients. The WIFI codes are located in the living rooms, along with various useful information and important contacts.
WHAT IS CONSIDERED AN EMERGENCY?
An emergency refers to the loss of keys or serious structural problems (broken water pipe, lack of electricity/hot water and similar). Questions regarding reservations or quotes, for example, are NOT considered emergencies. For quotes you must use our office number, during reception operating hours 08:00 - 20:00
IF YOU ARE IN DANGER OR HAVE A MEDICAL EMERGENCY, CONTACT 112 IMMEDIATELY.
IS A LATE CHECK OUT OR EARLY CHECK IN POSSIBLE?
We try our best to accommodate our clients, so if you need to postpone your check out time, or would like to check in earlier, please send us your request via email or contact our staff at the office number during operating hours. The request will be managed based on availability.
ARE YOUR PROPERTIES SUITABLE FOR THE DISABLED?
San Felice Residence is our only property accessible for our disabled clients. The property is located on the ground floor with wheelchair access, therefore there are no stairs or elevators present.
ARE THERE TOWELS AND HAIRDRYERS?
Absolutely! Each apartment is equipped with a courtesy kit, towels, hairdryer and bed linen.
ARE PETS ALLOWED?
We love our furry friends! Cats and small dogs (under 10kg) are allowed with a one-off supplement of €15 for cleaning.
IS BREAKFAST INCLUDED?
We do not offer breakfast service directly within our properties, but we do provide breakfast coupons to all of our clients. These can be redeemed with the coffee and pastry shops listed in the back of the coupons. You will find the coupons near your coffee machine and the number of coupons are based per each guest and per each day that you’ll be staying with us.
IS THERE A KITCHEN?
All our apartments are fully equipped with a kitchen.
WHERE CAN I PARK MY VEHICLE?
None of our properties have dedicated parking or valet service. We do have recommendations on parking garages near our properties. Contact our staff to receive more information. We do not provide parking reservations.
DO YOU HAVE APARTMENTS WITH BATHTUBS?
We do not have apartments with bathtubs or jacuzzis.
HOW CAN I MAKE A RESERVATION?
For reservations, availability, prices and information, consult our website, call us during our office hours, or send us an email.
ARE THERE SPECIAL RATES FOR LARGE GROUPS AND LONG TERM STAYS?
We are have a solution for everyone. If you have a large group or need to stay for more than 7 days, send us an email to receive a personalized quote. Please indicate the number of guests, the length of your stay and what amenities you may or may not need.
ARE THERE WASHING MACHINES IN YOUR APARTMENTS?
All of our apartments have their own washing machines, EXCEPT for SAN FELICE RESIDENCE.
HOW OFTEN IS ROOM CLEANING DONE?
Room cleaning is carried out every 2 days (upon request) for stays longer than one night and with every new check in. In case of 30+ days bookings, special conditions may apply.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The property accepts all debit and credit cards Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and bank transfer. Other payment methods are not permitted.