• WHAT TO DO IN CASE OF AN EARLY/LATE ARRIVAL?
    After booking, you will receive a link to fill in your details. You will need to enter your arrival time there. If it is before 2pm, we will try to have your room ready, but we cannot guarantee this. If you arrive after 2pm, there is no problem. You will have all the passcodes for self check in.
  • IS THERE A PLACE TO STORE MY LUGGAGE?
    Sorry, we currently do not have a dedicated luggage storage area.
  • CAN I GIVE MY DOCUMENTS UPON ARRIVAL?
    Our property is managed remotely and therefore WE DO NOT have an on-site reception. It is necessary to upload your documents via the link provided. We must remind you that we have to receive your data and documents before check in, otherwise it will not be possible to access the facility.
  • HOW DO I PAY THE TOURIST TAX?
    As soon as you make your reservation, you will receive a link to upload your personal data, billing information and instructions on how to pay the tourist tax and any extras.
  • WHAT IS THE WIFI CODE?
    Our facility is equipped with WIFI 6 network, completely free for our customers. The WIFI code is located in the living room, along with various useful information and important contacts. In case of problems with wifi, contact us.
  • WHAT IS CONSIDERED AN EMERGENCY?
    An emergency refers to the loss of keys or serious structural problems (broken water pipe, lack of electricity/hot water and similar). Questions regarding admission or quotes, for example, are NOT considered emergencies. For quotes you must use our office number, during reception opening hours 08 - 19h.
    IF YOU ARE IN DANGER OR NEED HELP, CONTACT 112 IMMEDIATELY.
  • IS A LATE CHECK OUT IS POSSIBLE?
    If you need to postpone your check out time, please send your request via email or contact our staff at the office number during opening hours. The request will be managed based on availability.
  • IS THE STRUCTURE SUITABLE FOR THE DISABLED?
    SAN FELICE RESIDENCE: Our facility is ACCESSIBLE to disabled guests
    AVIANA/GINEVRA SUITE: Unfortunately, the residence IS NOT suitable for disabled guests.
  • ARE THERE AN ELEVATOR OR STAIRS?
    SAN FELICE RESIDENCE: The residence is located on the ground floor with wheelchair access, therefore there are no stairs or elevators present.
    AVIANA/GINEVRA SUITE: The residence has both elevator and stairs.
  • ARE THERE TOWELS AND HAIRDRYERS?
    Each apartment is equipped with a courtesy kit, towels, hairdryer and bed linen.
  • ARE ANIMALS ALLOWED?
    Cats and small dogs (under 10kg) are allowed with a one-off supplement of €15 for cleaning.
  • IS BREAKFAST INCLUDED?
    Unfortunately we do not offer breakfast service in the facility, but we provide a breakfast coupon from an excellent bar/pastry shop that has an agreement with the facility, around the corner from us. Simply present the coupon and order. All instructions are on the back of the coupon. One coupon is valid for one overnight stay per guest.
  • IS THERE A KITCHEN?
    All our apartments are equipped with a kitchen.
  • WHERE CAN I PARK?
    Our Residences DO NOT have parking spaces and reservations are not possible.

    SAN FELICE RESIDENCE: It is possible to park on the blue lines in front of the structure, for a fee. Our Residence is NOT located in the ZTL (Limited Access Zone), but you must be careful of the surrounding streets, as they are at the limit. We do not have agreements with garages at the moment. Some garages in the area that we recommend are:


    AVIANA/GINEVRA SUITE: Our Residence is located inside the ZTL (Limited Access Zone). You CANNOT access by car. We recommend using the following parking garages nearby:

    Parcheggio Piazza VIII Agosto APCOA https://maps.app.goo.gl/e4DNFXdNChrHoYP49
  • DO YOU HAVE APARTMENTS WITH BATHTUBS?
    We do not have apartments with bathtubs.
  • HOW CAN I BOOK?
    For reservations, availability, prices and information, consult our website or send us an email.
  • ARE THERE DISCOUNTS FOR COMPANIES AND. GROUPS?
    Discounts for companies and groups of 10+ people are available on a case by case basis, please contact us via whatsapp or email.
  • IS THERE LAUNDRY SERVICE?
    SAN FELICE RESIDENCE: Our facility is not equipped with washing machines/dryers or laundry service.
    AVIANA/GINEVRA SUITE: Our apartments ARE EQUIPPED with their own washer/driers
  • HOW OFTEN IS ROOM CLEANING DONE?
    Room cleaning is carried out every 2 days for stays longer than one night and with every new check in.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    The property accepts all debit and credit cards Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and bank transfer. Other payment methods are not permitted.